Yes, please consult with an authorized Gibson Custom Dealer for information on our Made to Measure custom order program.
Absolutely. Gibson Repair & Restoration is now accepting most brands of stringed instruments in need of attention at our in-house repair and restoration facility. Offering a staff of highly skilled and experienced luthiers in our state-of-the-art climate-controlled environment, Gibson is fully equipped to perform any operations required in all phases of repair and restoration. Gibson Repair & Restoration provides quotes for non-warranty repair & restoration services for customers in North America only. For more information please visit Gibson Repair & Restoration.
Currently, our manufacturing facilities do not offer in-person tours. For an in-depth look at what goes into making every Gibson guitar, please see our award-winning video series “The Process” on Gibson TV.
Founded in 2002, Gibson Gives is committed to making the world a better place for children by creating, developing and supporting programs and other non-profit organizations in their efforts to advance education, music and the arts, the environment and health & welfare causes.
If you feel your program would make a good partnership or you have a cause that you feel we should consider for support, please visit Gibson Gives.
Yes, and there are many advantages to buying direct from the manufacturer. Most of our products are available to purchase direct from our website. Please see https://www.gibson.com/Store/Policies for questions specific to purchasing direct.
We are required to collect sales tax for orders shipping to certain United States destinations. The tax amount paid is based on the shipping address and will be presented during the checkout process.
If you are shipping to a country outside of the USA, the Gibson Online Store will NOT charge you for any applicable import tax, customs duty, brokerage fees, or VAT charges. Any additional charges (if required by YOUR country) will be collected by FedEx when the product is delivered, or by a third-party brokerage firm (where applicable). To determine what these charges will be, you should contact either your local government or your local FedEx office. The Gibson Online Store is required by U.S. law to declare an accurate monetary value on all shipments.
Yes, and we encourage you to register your Gibson product at our Warranty Registration page.
For information on dating a serial number, please see our Serial Number Guide.
Identifying a particular model/variation can be difficult; please send the following information to service@gibson.com to assist us in identifying and/or dating your instrument quickly and accurately.
A complete description including the serial number and any other information written on or inside of the instrument.
Any information relating to the known history of the instrument (such as when and where purchased, any known repairs or modifications made, etc.).
Photos of the instrument - full front, full back, as well as close-ups of the front and back of the headstock, also of any inside labels that the instrument may have.
Please visit our Dealer Locator.
In order to make changes to, or cancel an order, it must be within 24 hours of placing the initial order and standard shipping must be selected as the shipping option. If the order meets these criteria, please contact us at 1-800-444-2766. We work hard to ship orders as fast as possible, so it may not always be possible to cancel an order.
If you require warranty service in the U.S., please contact our Consumer Service team at 1-800-444-2766. You may also contact your nearest authorized warranty service center, for service center locations please contact Consumer Service at 1-800-444-2766 .
Please note! For purchases made outside of the U.S., please contact your authorized Gibson distributor or local dealer for warranty service information.
The owner will be responsible for getting the instrument to the Warranty Center. If the instrument is shipped, freight and insurance must be prepaid.
If there is no Warranty Center in your area, you may contact your nearest authorized Gibson dealer. Your dealer will evaluate the situation, then contact us for further instructions. All returns to Gibson must have a return authorization. Any shipments that do not have authorization cannot be accepted.
Only authorized Gibson service centers may perform warranty service - any service performed by unauthorized persons will void your warranty. Gibson disclaims liability for defects or damages caused by service performed by unauthorized persons and all non-warranty service not performed by an authorized Gibson service center.
When contacting Gibson in writing you should include a complete description of the problem. If non-warranty work is recommended, a quotation will be issued and must be approved by the owner before such work is done. We appreciate a prompt notification of your wishes. It is not necessary to purchase non-warranty work in order to obtain service on materials covered by the warranty.
Subsequent to inspecting an instrument upon arrival, Gibson or the authorized Gibson Warranty Repair Center will advise you or your dealer of the approximate date of completion. The repaired instrument or part will be returned to the owner or dealer, freight collect and insured.
No representative or other person is authorized to assume for Gibson any liability except as stated above. For further information contact:
Gibson Inc.
209 10th Ave. South
Nashville, TN 37203
(800) 444-2766
615-871-4500
service@gibson.com
Please refer to the following guide for tips on how to safely pack your instrument for shipping.
Shipping amounts are calculated using carrier rates and will be shown during the checkout process. All orders are shipped Monday - Friday. We are unable to ship orders to P.O. boxes or APO/FPO addresses.
For instrument shipments outside of the USA, a flat fee of $199 per instrument is charged for shipping.
For orders containing instruments, a signature will be required upon delivery.
Gibson does not offer appraisal services at this time, but we do recommend the dealers listed below for appraisal services. Please note that there may be a charge for such services.
Carter Vintage Guitars (615) 915-1851 www.cartervintage.com
Guitar Gallery (Vic DaPra) - (724) 746-9686 or (724) 746-6777 guitarg@verizon.net
We do have an extensive archive of schematics and wiring diagrams at our disposal. Please contact us at 1-800-4GIBSON or service@gibson.com. If it’s available, we will be happy to send you a copy.
This is known as “finish checking.” This is a result of the instrument being subjected to a rapid change in temperature or humidity. In most cases it happens in winter when a chilled instrument is exposed to warm air. The cracks are a result of the wood expanding faster than the lacquer. Since we have no control over the environmental conditions surrounding the use of the instrument, unfortunately we cannot cover this type of situation under our warranty.
The tarnish on hardware occurs due to a reaction between the plating and moisture, either in the air or from perspiration. Keep in mind that all hardware will tarnish eventually - it is not a sign that your hardware is "cheap." In some areas there is low moisture content (humidity) in the air so the tarnishing process will be slower, but it will eventually happen. You can slow down the tarnishing process by wiping down the instrument every time you play it. This one step will add life to the hardware and slow down the tarnishing process. Also, make sure you store the instrument in its case to help protect it from exposure to high humidity levels in the air.
If you receive a damaged or defective item, please call our Consumer Service team at 1-800-444-2766 or email service@gibson.com.
Click here to view Gibson’s privacy policy.
In our constant effort to stand by our consumers, protect them, and bring them the finest products in the world, Gibson takes a firm and aggressive stance against all makers of counterfeit guitars and their distribution channels.
If you suspect a guitar advertised on a non-Gibson website is counterfeit you can use our counterfeit reporting form to submit the URL along with your comments for our team to review.
If a guitar is being sold for a fraction of what it would typically sell for, it is likely not a real Gibson guitar. The best way for consumers to protect themselves against fraud is to purchase your Gibson guitar from an authorized dealer. You can also contact our Consumer Service team at 1-800-444-2766 for any inquiries or advice. We strongly urge all consumers to be careful and aware of this worldwide issue.
Stand damage occurs when the chemicals in the rubber used on many guitar stands reacts with the nitrocellulose lacquer used to finish our instruments. It can range from a slight discoloration to the finish, to actual "eating away" of the lacquer topcoat. Unfortunately, this situation is not covered under warranty. The safest way to prevent this from happening is to cover the rubber parts of your stand with a soft cotton cloth (we recommend using guitar polishing cloths). Guitar stands should only be used to “temporarily” store your instrument, such as at a gig. The safest place to store your instrument is in its case. Please also note that many clip-on tuners may also damage nitrocellulose lacquer.
We offer the following warranty on our product offerings:
Instruments:
Please visit https://www.gibson.com/Support/Warranty-Registration to register your instrument and review the warranty.
Strings:
Warranty expires 30 days from invoice date.
Instrument care products:
Warranty expires 30 days from invoice date.
Accessories:
Warranty expires 30 days from invoice date.
Parts:
Limited lifetime warranty for manufacturing defects.
Pickups:
Limited lifetime warranty for manufacturing defects.
Clothing:
Warranty expires 30 days from invoice date.
If you are not 100% completely satisfied with your purchase, return it within 30 days of the invoice date for a full refund of the product purchase price, full credit, or exchange of your choice. Depending on the return situation and condition of product, at Gibson's discretion returns may be subject to a 15% restocking fee.
Returns purchased from the Gibson Online Store can only be made through Gibson Consumer Service, and not through a Gibson Authorized Dealer. Please call 1-800-444-2766 or email service@gibson.com to request a return.
All products must be returned within 30 days of invoice date and meet the criteria specified below:
Instruments:
Must be in brand new, original condition and show no signs of wear or use including, but not limited to, pick scratches, belt-buckle scratches, scuffs, dings or scrapes on the instrument, case, or collateral materials. Guitars must also include all original packaging, cases, manuals, warranties, certificates, and accessories that were included with the original purchase or your return may be subject to a return handling charge or a minimum 15% restocking fee for returns that are not in original brand-new condition. Your refund will be quickly processed once we confirm that your returned item meets these requirements.
Strings:
Only defective product returns are accepted and they cannot show signs of long-term usage. This also includes incorrectly packaged string sets.
Instrument care:
Product may only be returned if unopened.
Accessories:
Product cannot show signs of long-term use.
Parts:
Product cannot show signs of long-term use.
Pickups:
Product cannot show signs of long-term use. Additionally, we offer the option of after 30 days and up to 60 days of invoice date, returns can be made for an exchange of another Gibson Pickup only of equal or lesser value.
If you are not 100% completely satisfied with your purchase, return it within 30 days of the invoice date for a full refund of the product purchase price, full credit, or exchange of your choice. Depending on the return situation and condition of product, at Gibson's discretion returns may be subject to a 15% restocking fee.
Returns purchased from the Gibson Online Store can only be made through Gibson Consumer Service, and not through a Gibson Authorized Dealer. Please call 1-800-444-2766 or email service@gibson.com to request a return.
All products must be returned within 30 days of invoice date and meet the criteria specified below:
Instruments:
Must be in brand new, original condition and show no signs of wear or use including, but not limited to, pick scratches, belt-buckle scratches, scuffs, dings or scrapes on the instrument, case, or collateral materials. Guitars must also include all original packaging, cases, manuals, warranties, certificates, and accessories that were included with the original purchase or your return may be subject to a return handling charge or a minimum 15% restocking fee for returns that are not in original brand-new condition. Your refund will be quickly processed once we confirm that your returned item meets these requirements.
Strings:
Only defective product returns are accepted and they cannot show signs of long-term usage. This also includes incorrectly packaged string sets.
Instrument care:
Product may only be returned if unopened.
Accessories:
Product cannot show signs of long-term use.
Parts:
Product cannot show signs of long-term use.
Pickups:
Product cannot show signs of long-term use. Additionally, we offer the option of after 30 days and up to 60 days of invoice date, returns can be made for an exchange of another Gibson Pickup only of equal or lesser value.
Clothing:
Product may only be returned in new condition.
To return your shipment, please follow the return steps listed here, and pack your return carefully to prevent damage in shipment. For all returns:
You must obtain and include a Return Merchandise Authorization Number. The RMA number is obtained by contacting our Consumer Service Dept. at 1-800-444-2766 or service@gibson.com. This RMA number must appear on the outside of the returned package(s). A call tag to return the product will be issued along with the RMA number.
Product must be in the original packaging complete with all collateral materials such as mounting hardware, care kits, hang cards, certificates of authenticity, warranty cards, manuals, and any other materials that originally shipped with the product.
For returns based upon taste (which are only acceptable within 30 days), product must be in brand-new condition, showing no signs of wear or use, such as scuffs, dings, or scrapes. All collateral materials should be in the same condition as when they were shipped.
Include a copy of the sales receipt generated at the time of sale.
Returns missing any of the above are subject to refusal, or a 15% restocking fee at Gibson's discretion.
Product may only be returned in new condition.
To return your shipment, please follow the return steps listed here, and pack your return carefully to prevent damage in shipment. For all returns:
You must obtain and include a Return Merchandise Authorization Number. The RMA number is obtained by contacting our Consumer Service Dept. at 1-800-444-2766 or service@gibson.com. This RMA number must appear on the outside of the returned package(s). A call tag to return the product will be issued along with the RMA number.
Product must be in the original packaging complete with all collateral materials such as mounting hardware, care kits, hang cards, certificates of authenticity, warranty cards, manuals, and any other materials that originally shipped with the product.
For returns based upon taste (which are only acceptable within 30 days), product must be in brand-new condition, showing no signs of wear or use, such as scuffs, dings, or scrapes. All collateral materials should be in the same condition as when they were shipped.
Include a copy of the sales receipt generated at the time of sale.
Returns missing any of the above are subject to refusal, or a 15% restocking fee at Gibson's discretion.
Payment methods are not charged until ordered items are shipped; however, you may see an authorization charge for the amount of the order. The pending amount should be removed from your account within 7 to 30 days (depending on your bank). Debit and bank check cards may reflect a deduction of funds immediately upon order but will be returned once your bank processes the cancellation. We recommend contacting your bank for questions regarding authorization holds.
Gibson Brands, Inc. respects your right to privacy. By submitting this form you are agreeing to the Terms & Conditions and Privacy Policy.